• Community Assistance Center- Unique Resale Shop Manager

    Posted: 11/06/2019

    TITLE:                                                            Resale Shop Manager – FT (40 hours)
    GENERIC CLASS:                                         Exempt      
    PROGRAM:                                                   Community Assistance Center- Unique Resale Shop
    SUPERVISOR:                                              Director of Development
    The Thrift Shop Manager provides supervision, oversight and management for the overall operations of the retail business in order to generate revenue to support Community Assistance Center (CAC) programs. The Manager is responsible for managing staff and volunteers, oversees sales, coordinating CAC’s voucher assistance program, directing and assisting in the processing of donations, training and supervising volunteers, sorting, pricing, internal fiscal and security controls, and stocking the floor daily with donated merchandise.
    Essential Duties and Responsibilities Include, but are Not Limited to:

    • Oversees daily operations of Unique Resale Shop- directs and assists a team of staff and volunteers in the daily operations of the thrift shop, including compliance, receiving, sorting, cleaning, organizing and pricing of items for sale, handling cash, picking up of donations and deliveries as needed; plans work schedules to ensure proper distribution of assignments and adequate staffing
    • Develops goals and objectives, cultivates ongoing professional development, provides performance reviews and other personnel related guidance of thrift Shop employees
    • Oversees CAC client voucher assistance program, ensuring clients receive the assistance needed as per assigned vouchers and client voucher records are managed as per established policies and procedures
    • Oversees the display of merchandise to enhance the appearance and appeal of the Shop
    • Maintains accurate inventory and sales records, donation receipts, files, forms, statistics and additional relevant information in accord with agency policies and requirements; compiles and submits monthly statistics and reports
    • Ensures safe working conditions for employees, volunteers and customers in accordance with local, State and Federal Rules and Regulations;
    • With the support from the Executive Director and Director of Development, assists in exercising control over resale shop budget
    • Promotes excellence in the customer service experience for all visitors to the thrift Shop through staff and volunteer trainings
    • Works closely with the Director of Development and Facilities Manager to ensure necessary maintenance/repairs of the Shop
    • Assists in the marketing, identification, development and solicitation of resources
    1. Abilities and Skills
    • Excellent customer service skills
    • Solution focused
    • Excellent communicator
    • Team player
    • Requires ability to stand 6-8 hours per day with frequent computer and cash register entries; walking, standing, bending, squatting, pulling and pushing; ability to lift and carry items up to 30 pounds
    • Ability to maintain a flexible schedule with availability to work weekends, evenings and/or holidays as needed
    • Able to take initiative
    • Must possess strong organizational skills; ability to manage multiple concurrent projects, prioritizing work according to needs or management directives, delegating tasks when feasible, and maintain a work pace appropriate to the workload with a positive, solution-oriented approach maintain client dignity and confidentiality
    • Must demonstrate excellent English verbal and written communication skills
    • Ability to recognize and maintain confidentiality of information
    • Demonstrate a positive and caring attitude; be customer-oriented in a professional, welcoming and efficient manner; value and respect others; demonstrate ethical behavior, good judgment with sound decision-making skills, reliable
    • Able to follow instructions
    2.  Education 
    High school diploma/GED required. Associate or Bachelor’s Degree in business management, merchandizing management preferred
    3.  Experience / Training
    • Thrift Shop management required
    • 2+ years of supervisory experience required
    • Knowledge of retail/resale budget management, bookkeeping and projections
    • Experience overseeing volunteers a plus
    • Proficient in MS Windows operation system, MS Office, database programs, e-mail and Internet usage; knowledge of sales software and equipment necessary
    • Possible local driving; must have a valid driver license with current automobile insurance and a clean driver record
    4. Work Environment
    • Work may be conducted either inside or outside according to specific requests
    • Work in variable temperatures according to season
    • Minor travel from one local site to another may be required for special events

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