• Loss Prevention Agent

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    Job Description Summary:

    Join the Margaritaville Lake Resort, Lake Conroe | Houston and love where you work!  It's the first Margaritaville in Texas and we welcome you to the one and only lake resort on Lake Conroe in Montgomery, Texas.

    OUR CORE PURPOSE:  Create and Deliver Fun and Escapism
    Our team members are the best of the best. We hire energetic, committed people who have a genuine desire to take care of other people. Our team members approach their jobs as an opportunity to please and are dedicated to engaging with every guest, every time. We provide a fun and exciting environment to work and strive to ensure that you will Love Your Job!

    1. Every Guest, Every Time
    2. Foster a shared responsibility for the well-being of our staff, guests, and community
    3. Act with integrity and respect
    4. “It’s my job to be better than the best.”

    For our full-time employees, we offer competitive and comprehensive medical, dental, life, disability, retirement and 401K benefits, on the job training, uniforms and recognition rewards. Enjoy our Employee Cafe and free on-site parking.  Benchmark offers all team members discounts on travel, electronics, appliances, cell phones and service, rental cars, dining, movies, sporting events, theme parks and more.   Hotel room discounts are available to employees and immediate family members at Benchmark properties.




    Job Description:

    The Loss Prevention Agent has the responsibility for the security of the Resort guests, employees, and their property, and for reporting unusual circumstances or problems.  He/She is also responsible for the duties related to the operation of the Security department.



    High school diploma or equivalent experience/training. Security or law enforcement experience preferred. First Aid and CPR training preferred. Ability to accomplish necessary tasks on a computer is required. Ability to effectively communicate in the English language - required Must have a valid Driver’s License and an acceptable driving record.



    Completing daily activity logs and Incident reports. Assisting with any emergency situation according to established procedures. Reporting any maintenance problem to the proper personnel to repair. Making sound judgmental decisions concerning potential or apparent breaches of security. Responding to and investigating reported property damage. Maintaining the confidentiality of all Security department reports. Responding to and investigating all guest and employee injuries and completing related reports. Patrolling the property and monitoring CCTV equipment. Maintaining an accurate log of all employee transactions involving radios, keys, phones, and various tools. Programming, interrogating, and performing maintenance on the Saflok system. Logging, securing, and preparing Lost & Found for shipping. Maintaining a good working relationship with all Departments. Maintaining the highest level of employee/guest relations.



    Ability to work any assigned shift/work schedule. Any other task, written or verbal, assigned by Management.


    ENVIRONMENT:  Indoor work with hard and carpeted surfaces. Good ventilation with artificial lighting. Outdoors, with exposure to outdoor climate and elements.



    • Frequent standing, walking, bending, reaching, and sitting.
    • Occasional crouching, kneeling, and pushing/pulling.
    • Frequent lifting/carrying of up to 25 lbs and occasional lifting/carrying of up to 75 lbs.
    • Frequent manual dexterity of hands and gross motor skills; constant vision and hearing.


      The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified

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